Advanced Engagement Designer 

This 2-day instructor-led offer designed for the individuals responsible for programming applications in Avaya Breeze™. Delivered in a classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This course offer is part of the Avaya Solutions Administrator and Developer Certificate Program. This program is designed for the roles of Administrators and Developers.

Key Objectives

  • Create Engagement Designer workflows that use the Context Store
  • Prepopulate the Context Store with previously saved information from the Enterprise Data Mart (EDM)
  • Create ED workflows that access an external database through the REST interface to store and retrieve data
  • Create ED workflows that perform resource request to the Work Assignment snap-in
  • Implement several ED workflows that are triggered in different ways
  • Create ED workflows that use a subset of the following functionality: Dynamic tasks, Real-Time Speech snap-in, and Call REST services

Recommended Knowledge

  • Basic knowledge of Voice over IP (VOIP) technology
  • Basic knowledge of Session Internet Protocol (SIP) Integration
  • Basic knowledge or experience in programming applications
  • Students are expected to have attended and successfully completed the 2025V - Creating Avaya Breeze™ Snap-ins using Engagement Designer course.

Course Details

Date TBD
Capacity 8
Individual Price $1,100.00
Course Number 2035C
Course Title Advanced Engagement Designer
Location Instructor-Led Training
Categories Avaya Breeze™,Avaya Breeze™ Design,Avaya Breeze™ Snap-ins

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