This 5-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.
The core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, and Avaya Aura® Media Server (covered in 7220 ‐Supporting Avaya Aura® Core Components). The products added to define the Communication Applications include Avaya Session Border Controller, Avaya Breeze™ with Presence as a Snap-in, Avaya Breeze with the WebRTC Snap-in, Avaya Aura® Messaging, and Avaya Application Enablement Services (AES). This offer is designed for those individuals attempting to earn the ACSS ‐ Avaya Aura® Communication Applications credential. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.