Avaya Aura Contact Ctr Support

This virtual instructor-led course (vILT) is designed for individuals responsible for the implementation, configuration and support of the Avaya Aura® Contact Center and those attempting to earn the ACSS - Avaya Aura® Contact Center Support credential.

Delivered to the student’s desktop with remote access to lab equipment, Avaya Aura®Contact Center Support consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.

Key Objectives

  • Describe how Avaya Aura® Contact Center supports SIP-enabled contact centers based on the Avaya Aura® Unified Communications (AAUC) platform.
  • Describe the Avaya Aura® Unified Communications platform and the integration with Avaya Aura® Contact Center components.
  • Identify the server hardware requirements for your Avaya Aura® Contact Center installation.
  • Discuss the product licensing requirements for your Avaya Aura® Contact Center installation.
  • Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura® Contact Center installation.
  • Install the Avaya Aura® Contact Center application software and launch the Avaya Aura® Contact Center Ignition Wizard.
  • Describe and commission the Avaya Aura® Media Server.
  • Perform Contact Center Manager Administration commissioning tasks.
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Add Agents in CCMA and configure the following: Avaya Agent Desktop (AAD) application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
  • Install Orchestration Designer and create and test Scripts.
  • Describe CCMA Client commissioning.
  • Perform a Backup and Restore using the Database Maintenance Utility.
  • Install the Avaya Aura® Contact Center application on the Standby server of a High Availability pair.
  • Configure the Primary and Backup Avaya Aura® Media Server to support Avaya Aura® Contact Center High Availability.
  • Perform an Avaya Aura® Contact Center Software Appliance model installation of a system using an OVA image file in VMware vSphere host.

Recommended Knowledge

  • Basic knowledge of Contact Center (ACD), telephony, and Voice over IP (VOIP) technology.

Course Details

Date TBD
Capacity 8
Individual Price $1,700.00
Course Number 5C00030V
Course Title Avaya Aura® Contact Center Support
Location Virtual Training
Categories Avaya Aura® Contact Center

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