Avaya Contact Ctr Select Admin (Virtual)

This virtual instructor-led course (VLT) is designed for individuals responsible for the administration of Avaya Aura® Contact Center.

Delivered in a virtual classroom setting with remote access to lab equipment, Avaya Aura® Contact Center Administration consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises. Upon completion, students are prepared to complete the Avaya Aura® Contact Center Administration Exam (3300) as a component of the ACSS - Avaya Aura® Contact Center credential.

Key Objectives

  • Describe and use the Contact Center Manager Administration (CCMA) application to configure key elements required in a SIP contact center including CDN/Route points, DNIS, Media Servers, Threshold Classes, and Presentation classes.
  • Describe the function of and configure Activity Codes, Not Ready Reason Codes and After Call Work Codes.
  • Describe and configure skillsets and queuing features that support skills-based routing.
  • Use the Access and Partition Management component to control contact center administration security.
  • Use the Contact Center Management component of CCMA to manage agent to supervisor and skillset assignments.
  • Describe and configure the tools supervisors use to monitor the performance of the contact center including Real Time displays and Historical reports.

Recommended Knowledge

  • 2523W: What's New in Avaya Aura® Contact Center 7.0

Course Details

Date TBD
Capacity 8
Individual Price $2,200.00
Course Number 5C00070V
Course Title Avaya Contact Center Select Administration
Location Virtual Training
Categories Avaya Aura® Contact Center,Avaya Aura® Contact Center Administration

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