Supporting Avaya Aura Core Components

This 5-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.

The core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, and Avaya Aura® Media Server. This offer is designed for those individuals attempting to earn the ACSS ‐ Avaya Aura® Core Components credential. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Identify the Avaya Aura® Core Architecture.
  • Define the Avaya GSS troubleshooting methodology and problem analysis process.
  • Describe fundamental voice network processes and standards.
  • Use the appropriate tools to validate system status and collect system and network data.
  • Diagram call and message flows.
  • Use the Avaya GSS troubleshooting methodology to isolate issues and present a package of information that will be delivered to the next level of support.

Recommended Knowledge

  • Basic knowledge of Session Initiation Protocol (SIP) fundamentals.
  • Basic knowledge of Voice of IP (VoIP) technology.
  • Knowledge of Avaya Team Engagement products.
  • The ACIS course 7120 – Integrating Avaya Aura® Core Components.

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7220C
Course Title Supporting Avaya Aura® Core Components
Location Instructor-Led Training
Categories Avaya Aura® Communications Applications,Avaya Aura® Core Components,Avaya Enterprise Team Engagement Solutions

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