Supporting Avaya Aura Communication Applications

This 5-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.

The core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, and Avaya Aura® Media Server (covered in 7220 ‐Supporting Avaya Aura® Core Components). The products added to define the Communication Applications include Avaya Session Border Controller, Avaya Breeze™ with Presence as a Snap-in, Avaya Breeze with the WebRTC Snap-in, Avaya Aura® Messaging, and Avaya Application Enablement Services (AES). This offer is designed for those individuals attempting to earn the ACSS ‐ Avaya Aura® Communication Applications credential. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Review the capabilities of the Avaya Aura® Core products.
  • Identify common issues and symptoms associated with the Avaya Aura® Communication Applications.
  • Perform a walk-through of additional case scenarios of a single issue and diagram the call flow.
  • Use the troubleshooting methodology and applicable tools to analyze, interpret, and resolve issues for the Avaya Aura® Communication Application products.

Recommended Knowledge

  • Basic knowledge of Session Initiation Protocol (SIP) fundamentals.
  • Basic knowledge of Voice of IP (VoIP) technology.
  • Course 7120C or 7120V Integrating Avaya Aura® Core Components.
  • Course 7130C or 7130V Integrating Avaya Aura® Communication Applications.

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7230C
Course Title Supporting Avaya Aura Communication Applications
Location Instructor-Led Training
Categories Avaya Aura® Communications Applications,Avaya Enterprise Team Engagement Solutions

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