Integrating Avaya Oceana Core & Workspaces

This Instructor Led offer is designed for individuals responsible for the implementation and integration of the Oceana Solution Core and Workspaces. Avaya OceanaTM is a BreezeTMbased Omni-Channel Contact Center Solution.

This offer is designed for those individuals attempting to earn the (ACIS 7495) ACIS - Avaya OceanaTM Solution (ACIS 7495) credential. Delivered to in a classroom with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Avaya Oceana High Level Architecture
  • Oceana & Avaya Breeze Snap-in Components Overview
  • Implementation of Oceana Infrastructure
  • Deploy the core Avaya Breeze™ clusters
  • Deploy Engagement Designer Workflow
  • Verify Oceana Deployment
  • Configure resources using Avaya Control Manager
  • Verify voice contacts using Avaya Oceana Workspaces
  • Deploy Omnichannel Windows 2012 Server
  • Configure sample WebChat client
  • Configure WebChat
  • Verify WebChat using Avaya Oceana™ Workspaces
  • Integrating Avaya Oceana™ Workspaces

Recommended Knowledge

  • Avaya Customers/Partners with prior experience into Avaya Contact Center Technologies (CM Elite, EMC, AACC, AIC etc)
  • Avaya EDP/Breeze Implementation Experience is an advantage to learn Oceana
  • Basic Knowledge on Avaya CM, AES, SM/SMGR will be mandatory for learning Oceana
  • Basic Knowledge on Avaya Control Manager Configuration and Administration
  • Basic Knowledge on Avaya Aura Experience Portal

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7415C
Course Title Integrating Avaya Oceana™ Core and Workspaces
Location Instructor-Led Training
Categories Avaya Oceana® Solution

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