Integration & Support Oceanalytics Insights for Oceana (Virtual)

This virtual instructor-led offering is designed for individuals responsible for the implementation, integration, and support of Avaya Oceanalytics™ Insights for Oceana™.

Avaya OceanalyticsTM is a unified reporting and analytics solution, developed on Avaya Breeze™. This course also covers advanced analytics user training, creating custom reports and how to do ad-hoc analysis. This course is recommended for those individuals attempting to earn the ACSS - Avaya OceanalyticsTM Insights (ACSS – 7498) credential. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • OceananalyticsTM functional architecture
  • Installing Oracle components
  • Installing Avaya Oceanalytics™ components
  • Configuration and integration of OceanalyticsTM with OceanaTM
  • Real-time and historical reporting
  • Creating custom reporting
  • Advanced analytics user training
  • Troubleshooting Avaya Oceanalytics™ for Oceana™

Recommended Knowledge

  • Experience with Avaya Contact Center Technologies (CM Elite, EMC, AACC, AIC etc)
  • Experience with Avaya Contact Center Reporting Solutions (CMS, EMC, AACC, OA etc)
  • Knowledge of Contact Center Operations and Supervision
  • 7415V - Integrating Avaya Oceana Core and Workspaces

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7435V
Course Title Integrating and Supporting Avaya Oceanalytics™ Insights for Oceana™
Location Virtual Training
Categories Avaya Oceanalytics™ Insights

TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.