Avaya Aura Experience Portal: Proactive Outreach Mgr

5C00040C – This Instructor Led offer (ILT) is designed for individuals responsible for the implementation, configuration and support of Avaya Aura Experience Portal and Proactive Outreach Manager and for those attempting to earn the ACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager credential.

This offer consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.

Key Objectives

  • Identify and describe the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura Experience Portal
  • Identify and describe the function of Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate Avaya Aura Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura Experience Portal
  • Install the Avaya Aura Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura Orchestration
  • Designer and Avaya Proactive Outreach Manager Perform a system backup
  • Maintain and troubleshoot Avaya Aura Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura Orchestration Designer and Avaya Proactive Outreach Manager Too much information

Course Prerequisites

  • Knowledge of Avaya Aura Experience Portal implementation and system operation
  • Knowledge of Avaya Aura Orchestration Designer implementation, application design, and application deployment
  • Knowledge of Avaya Intelligent Customer Routing implementation and system operation
  • Knowledge of Avaya Proactive Outreach Manager implementation and system operation
  • Knowledge of system architecture and call flow
  • Basic knowledge of Linux and Windows operating systems

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 5C00040C
Course Title Avaya Aura Experience Portal with Proactive Outreach Manager
Location Instructor-Led Training
Categories Experience Portal and Proactive Outreach Manager

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