Avaya Aura Experience Portal: Proactive Outreach Mgr

This instructor-led course is designed for individuals responsible for Implementation, configuration and support using Avaya Aura® Experience Portal and Proactive Outreach Manager.

Delivered in a classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. The Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager course is designed to attend with your own equipment such as development PC or Mac. To practice the exercises, students may need their own smartphone to deploy mobile applications. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises. This course is recommended for students preparing to take the ACSS-Avaya Aura® Experience Portal with Proactive Outreach Manager Credential exam.

Key Objectives

  • Identify the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura® Experience Portal
  • Identify and describe the function of Avaya Intelligent Customer Routing, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate and install Avaya Aura® Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura® Experience Portal
  • Perform a system backup
  • Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Intelligent Customer Routing, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager

Recommended Knowledge

  • Knowledge of Avaya Aura® Experience Portal, Intelligent Customer Routing, Avaya Proactive Outreach Manager implementation, and system operation
  • Knowledge of Avaya Aura® Orchestration Designer Implementation, application design, and application deployment
  • Knowledge of system architecture and call flow
  • Basic knowledge of Linux and Windows operating systems

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7005C
Course Title Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager
Location Instructor-Led Training
Categories Experience Portal and Proactive Outreach Manager

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