TrainingPros has been a virtual company for 23 years. We have 30+ people all working from their homes and being extremely productive. We think we have this system worked out pretty well after all that time. I thought our team might be qualified to offer some advice beyond what virtual tools to use. After all, it’s still about the people.
Trust: The first rule when managing a remote team is trust. When working virtually, it’s impossible to look over shoulders which means you have to trust your employees. A model I’ve found to be useful is using the Results-Oriented approach to work (Results Oriented Work Environment or ROWE). ROWE means that you give the team members a result they are expected to achieve in a specified period rather than specific hours to sit at their desk and work. I find this even more useful now that everyone’s kids are home and must be tended during work hours.