TrainingPros Learning Highlights Blog

Jun
14

Net Promoter Score

"All aspects of TrainingPros service to us have been great. The client relationship, resource handling and even invoicing have been seamless and on the mark - and even when things have gone awry, TrainingPros has been quick to remedy it. Thank you for your great partnership."

The quote above came from one of the many clients who took a few minutes to answer this question and provide the reasons why we earned their recommendation: "How likely is it that you would recommend TrainingPros to a friend or colleague?" This very simple question is the basis for the net promoter score (NPS) effort. We regularly pulse our client base to see how we stack up from their perspective.

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Apr
24

New Tools for L&D Measurement

John R. Mattox II, Ph.D., principal consultant with Metrics that Matter, a Division of Explorance, recently spoke to a group of Atlanta-area learning leaders about how to measure learning programs for impact and the new technologies that are available to help with the measurement process.

“Training programs should have a measurable impact on learning, application, performance and business outcomes,” Mattox said. “There are many ways to measure these outcomes, but the two most effective ways are impact studies and comparison to standards.”

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TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.