We all realize the importance of level setting or managing expectations. In the workplace, regardless of the field we are in or what our job title says, it is important for results to be achieved; for expectations to be met, even exceeded. It is equally important in our personal lives. Managing expectations is a universal skill, and underrated I could argue. Level setting expectations is a topic that is often ‘glossed over’ or not discussed as much as it really deserves to be yet it is important in all aspects of our lives.
In my role as a Leadership Development Facilitator and Coach, I teach others to set clear role expectations and appropriate goals, to provide effective feedback, to follow up if goals /outcomes were met, and to re-adjust if needed. I also help leaders deal with their emotions when expectations are not met.