Integration & Basic Config: Avaya IP Office Contact Ctr

Instructor Led offer designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of Avaya IP Office Contact Center (IPOCC).

This course is designed to be the first course to be completed for those individuals attempting to earn the ACCS ACSS - Avaya IP Office™ Contact Center (ACSS - 7894) Exam.

The course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Describe the components of Avaya IP Office™ Contact Center
  • List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform
  • Install the Avaya IP Office™ Contact Center
  • Configure the Avaya IP Office™ Contact Center components
  • Configure the Supervisor and Agent User Interface
  • Implement call flows
  • Implement IVR scripts
  • Create Historical Reports

Recommended Knowledge

  • 7720C - IP Office™ Basic Integration and Configuration

Course Details

Date TBD
Capacity 8
Individual Price $2,400.00
Course Number 7754C
Course Title Integration & Basic Configuration of Avaya IP Office™ Contact Center
Location Instructor-Led Training
Categories Avaya IP Office™ Contact Center

TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.