Expanded Config: Avaya IP Office Contact Ctr

Instructor Led class designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of Avaya IP Office Contact Center (IPOCC).

This course is designed to be the final course to be completed for those individuals attempting to earn the ACCS ACSS - Avaya IP Office™ Contact Center (ACSS - 3003) Exam.

The course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact. Delivered in a classroom with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Configure the Avaya IP Office™ Contact Center components.
  • Configure the Supervisor and Agent User Interface.
  • Implement call flows.
  • Implement IVR scripts.
  • Configure email, dialer and chat.
  • Integrate database via call flows.
  • Understand Using Trace for Trouble Shooting.
  • Configure different customer scenarios.

Recommended Knowledge

  • 7720V - IP Office™ Basic Integration and Configuration
  • 7754V - Integrating and Basic Configuration of Avaya IP Office™ Contact Center

Course Details

Date TBD
Capacity 8
Individual Price $2,400.00
Course Number 7756C
Course Title Expanded Configuration of Avaya IP Office™ Contact Center
Location Instructor-Led Training
Categories Avaya IP Office™ Contact Center

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