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Course Catalog Customer Service Principles
Course Catalog Customer Service Principles
TP-CF001: Customer Service Principles
| Course Length: | 2 to 3 Hours |
| Max # Attendees: | 20 |
| Audience(s): | Teammate, Supervisor, Manager |
About this Course
This program contains six modules that include:
- Introduction to the philosophy of customer service
- Communication styles with customers
- Listening
- Probing questions
- Handling challenging callers
- Selling to customers
Delivery Method(s)
- Small/large group discussions
- Exercises
- Role-plays
- Action learning
Course Pricing
All TrainingPros administered courses are priced per day with an additional fee per student for printing materials. Printing charges will be waived if your organization can print and distribute hard copies from an electronic file provided by TrainingPros.
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