Transforming Anger & Conflict into Productive Collaboration

Course Number: TP-IR010

About This Course

Today's always on, demanding, rapidly changing and culturally diverse work world can breed uncertainty, tension, and conflict. Discover the Stress Doc's "Four Faces of Anger" Model for transforming hostility, rage, and conflict into "productive assertion" and "purposeful passion." Explore skills and strategies for defusing power struggles while building trust. Practice providing and receiving all kinds of feedback, including dealing constructively with a critical aggressor. Discover your Thomas-Kilmann Conflict Inventory Style of Conflict; engage in "Collaborative" conflict resolution exercises.

By the end of this "Get FIT" -- FUN-Interactive-Thought-provoking -- Workshop, participants will:

  • Recognize the components of anger, it's destructive and constructive potential; learn to harness and positively set boundaries on hostility and rage
  • Disarm self-defeating power struggles through courageous and trust-building "good questions"
  • Analyze the source and respond professionally and effectively to critical feedback; defuse "hot button" reactions as sender or receiver; differentiate specific behaviors from personality traits
  • Discover an IDEAL Model for giving and asking for specific I-message feedback; let go of blaming You-messages
  • Apply the Thomas-Kilmann Conflict Styles Inventory discover the five conflict styles and, working in small groups, use the inventory to problem-solve work-related conflict situations

Course Details

  • Course Duration: 1 day
  • Max # Attendees: 50
  • Target Audience(s): All Audiences
  • Delivery Method(s): Instructor Led