Conflict Management

Course Number: TP-IR009

About This Course

The course presents practical skills and strategies for constructively dealing with conflict in the work place. This is not a “touchy-feely” course—emphasis is placed on understanding conflict, how to recognize it, and how to resolve it in a manner that benefits the people involved and the company they work for.

Topics include:

  • Definition of conflict
  • The good, bad,and ugly of conflict
  • Determining if a conflict is really a “failure to communicate”
  • Channeling wasted conflict energy into productive work
  • Understanding different personality types and how to best communicate with them
  • Coping with difficult people
  • Effective negotiation skills to resolve conflict
  • Repairing strained or broken relationships
  • The Proactivity Model for handling disruptive interpersonal conflicts 

Course Details

  • Course Duration: 1 day
  • Max # Attendees: 20
  • Target Audience(s): All Audiences
  • Delivery Method(s): Instructor Led