Customer Service Excellence

Course Number: TP-CF001

About This Course

The course is designed to instill a winning customer service culture in your organization. It delivers customer service skills and competencies that have been proven in the most important environment there is — the real-world, competitive business marketplace. These skills will help course participants deliver the kind of customer service that results in not just satisfied, but delighted customers who keep coming back, and who will sell your firm to others. At this course, participants will:

  • Understand the importance of customer service to themselves and your organization, and the critical role they play in delivering winning customer service
  • Learn that it is less costly to retain an existing customer than to attract a new one
  • Learn to avoid customer-irritating behaviors and learn and practice effective behaviors
  • Learn to listen and communicate effectively with customers and teammates
  • Learn and practice problem solving skills that delight the customer and sell the company
  • Learn and practice laser-sharp customer focus at all times throughout your organization

Course Details

  • Course Duration: 1 - 2 days
  • Max # Attendees: 20
  • Target Audience(s): All Audiences
  • Delivery Method(s): Instructor Led