TP-CS004: Telephone Techniques

About this Course

The effective use of technology in the workplace is vital to success in business communication since this may be the only means of contact a customer has with your company. Learn to project a professional image over the telephone by improving your use of tone of voice, volume, inflection and pacing to communicate effectively and match your intensity with that of your customers.  This course will enable you to:

• Demonstrate competency in the how and the what of telephone communications
• Increase awareness of individual strengths and weaknesses when using the telephone through completion of a self-evaluation
• Apply effective telephone etiquette
• Answer the call professionally, put callers on hold politely, transfer calls effectively
• Take/deliver complete and understandable messages, end the call properly

Delivery Method(s)

• Lecture (20 minute segments) with Q&A using PowerPoint Presentations and Wall Charts, etc.
• Dyad, triad and large group activities (Case studies, Role plays, Games, etc.)
• Relevant practice sessions fro skill performance & mastery
• Accelerated learning Techniques fro Somatic, Audio, Visual & Intellectual learners